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ENVOKE:

MAINTAIN

Envoke creates a 3D virtual companion of your instrument(s) to simplify your approach Training and Maintenance

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faster call resolutions

Remote Troubleshooting

Reduce FSE Call Outs

Envoke's software has been built to solve every day problems in the lab.

75% of labs experience regular, unplanned instrument downtime which introduces huge costs.

Envoke can help to significantly reduce that number. We build 3D virtual companions of your instruments creating interactive experiences for:

Remote Troubleshooting
Continuous Training
Faster Call Resolutions

Drive efficiencies with Envoke

40% of machine issues could have been fixed by the user, but without easy access to documentation an FSE visit is requested.

With interactive troubleshooting guides found via a QR code on the machine, Envoke aims to:

Improve your call center's resolution rate
Reduce the volume of field service call outs
Make end users more efficient
Enhance an OEM's approach to customer support

Grow your bottom line

Through the implementation of Envoke, you can improve your profitability by:

Experiencing less machine down time
Reducing the number of FSE call outs and call center interactions
Providing training for all users, leading to improved usage and machine care
Selling Envoke Maintain as a warranty add on

See how much you could save
with our ROI Calculator

Built to solve a problem for ThermoFisher in 2018 Envoke now
works with key players in the marketing including Bio-Rad, Illumina,
10x Genomics and Element Biosciences.

Open Our ROI Calculator

TRAINING

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MARKETING

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REQUEST A DEMO

See how Envoke works with one of our experts. We'll get to understand your requirements and how Envoke can be used to exceed your goals.

Supporting Field global teams to do more by giving them access to virtual demos.

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Our team has experience across a full range of devices and is trusted by the world’s largest life sciences and biotech companies.