The field service industry is facing a unique challenge. With an aging workforce, a skills gap for increasingly complex equipment, and high travel costs, a traditional “train-the-trainer” model is no longer sustainable. Field service engineers (FSEs) are a company’s front line, and their ability to solve a problem on the first visit is a direct reflection of a company’s efficiency and reliability.

The Anatomy of a Long Training Process

For a field service team, the path from new hire to proficient expert is often a long and complex one, full of moving parts and external dependencies that create delays and inefficiencies.

We’ve heard from the industry that training an FSE can take around three weeks, with a significant amount of time spent on foundational knowledge – like identifying the on button or navigating a basic interface. While this base knowledge could be taught remotely, it’s widely acknowledged that traditional 2D training materials can’t effectively teach these hands-on skills. So, new FSEs wait until they’re physically in front of a machine to learn the basics, wasting valuable time and resources.

This separation between the FSE and the expert, the FSE and the machine, and the FSE and the training material, is the real bottleneck. It’s a silent drain on productivity, costing you in:

• Delayed Proficiency: The time it takes for an FSE to become an expert is stretched out, delaying their ability to work independently and efficiently.
• Repeated Visits: An FSE may be sent to a site without the specific knowledge for a first-time fix, leading to a costly and frustrating repeat visit.
• Knowledge Gaps: A technician may be an expert on one machine but lack the specific knowledge for a new model, or an expert may retire, and their knowledge is lost forever

The Envoke Solution

Envoke’s platform is designed to eliminate this separation. Our on-demand, virtual training provides a solution that empowers your FSEs with the knowledge they need, when they need it, where they need it.

By leveraging our 3D virtual platform, you could reduce that three-week training period down to two. FSEs can master foundational knowledge and core procedures remotely before they ever travel to a training center. Before they ever roll a truck, they can access a full 3D simulation of a machine they’re about to service, learning and practicing the exact procedure they need to execute.

By providing on-demand, interactive tools, Envoke helps you:

• Reduce Truck Rolls: Enable technicians to solve problems remotely and on the first visit.
• Bridge the Skills Gap: Ensure every FSE is fully proficient on every machine in your portfolio.
• Empower Your Experts: Free up senior technicians to focus on complex problem-solving, not basic training.